In order to fulfil your membership The Institute will need to contact you with details of future events.
The Institute do not share data with third parties.
When a login account is provided it is for your personal/business use only. Please do not divulge the password to any other person, and please take reasonable precautions to ensure that it is not discovered by other people.
We shall not be held liable for any loss or damages caused by the use or misuse, unavailability or removal of services.
When your membership ceases, your details will be deleted from the online database.
We reserve the right to amend and update these Terms and Conditions at any time without notice.
When a login account is provided we reserve the right to add additional regulations and general conduct terms.
All accounts are payable in advance. Upon placing your order you have entered into a contract with us for a period of one year at a time and the fees paid during that period are non-refundable.
Under no circumstances whatsoever shall our liability exceed the invoice value of any goods or services provided.
Deposits paid for conferences are refundable at the discretion of the committee up to 6 weeks before an event, as detailed in the cancellation policy.
Prices
The prices for services are quoted on our site, exclusive of sales taxes. Taxes will be applied, as applicable against each invoice.
Confidentiality / Privacy Policy
We collect information from you to enable us to process your application and also to be able to get in touch with you in the rare event of any problems. We shall not knowingly disclose this information to any third party.
When you pay for services with us, we do not collect or hold your credit or payment card details.
Any personal financial data that you submit as a part of any payment for our products is handled entirely by the SagePay secure payment gateway provider, using their secure servers. We cannot see your financial information.
More concerning our use of data, and what we do with that data is declared in the section below - Use of data.
Use of data
The Institute need to obtain enough information to be able to invoice our customers and send these invoices via email and then issue annual renewals.
These invoices are usually addressed to named persons within a company. Customer information is held within our database and Quickbooks online. This software supplied by Intuit.
Customer data to be entered into Quickbooks is received by phone or by email.
Customer information contains the following fields, Name, Job Title, First line address, Second line address, Third line address, Town, County, Postcode, email address, telephone number.
We send notifications of future events and contact our members to issue updates and provide important or essential information which relate to the services provided by The Institute.
We respond to support either by email or by phone or both.
